Refund & Cancellation Policy – DGN TV Services

At DGN TV Services, we strive to provide professional, reliable TV installation and home entertainment setup services. This Refund & Cancellation Policy explains how we handle refunds, cancellations, and service-related concerns. By using our services, you agree to the terms outlined below.

Service Concerns

If you experience any issues with the service you received, please contact us within 7 days of your installation date. Our team will review your concern and work with you to determine an appropriate resolution.

Possible resolutions may include:

• Service adjustments
• A follow-up visit or service correction
• A refund when applicable

Our goal is to ensure customer satisfaction and resolve issues promptly.

Refund Eligibility

Refunds May Be Considered When

Refunds may be approved in situations such as:

Service Quality Issues
The completed installation does not match the agreed-upon service details.

Incomplete Service
The service could not be completed due to circumstances within our control.

Technical Issues
Technical problems during installation prevent normal operation of the device and cannot be resolved through follow-up support.

Refunds Are Typically Not Issued When

Refunds are generally not granted in the following cases:

• The customer changes preferences after the service has been completed
• Damage occurs due to customer handling after installation
• Issues arise from third-party equipment, internet service providers, or external factors beyond our control

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us
Send an email to info@dgntvservices.us within 7 days of the service date.

2. Provide Details
Include the following information:

• Your name
• Service date
• Booking or service reference (if available)
• Description of the issue

3. Review Process
Our team will review your request and may ask for additional information or photos if necessary.

4. Resolution
After evaluation, we will inform you whether a refund, service correction, or another resolution will be provided.

Refund Processing

If a refund is approved:

Payment Method
Refunds will be issued using the same payment method used for the original transaction.

Processing Time
Refunds generally appear within 5–10 business days, depending on your bank or payment provider.

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment:

• Please notify us at least 24 hours in advance to avoid potential cancellation fees.
• We understand that emergencies can occur. If something unexpected happens, please contact us as soon as possible so we can assist you.

Updates to This Policy

DGN TV Services may update this Refund & Cancellation Policy from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our services after updates indicates acceptance of the revised policy.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy or need assistance with your service, please contact us:

DGN TV Services

Email: info@dgntvservices.us
Phone: +1 (888) 490-4075
Address: 76 W Luna Loca Ln, Mountain House, CA 95391, USA